Terms and Conditions

The general turnaround time for getting your furniture is 1-4 months. This is subject to change depending on the availability of the furniture at the manufacturer.

Customer should inspect the order when it arrives at your home to make sure that the order is completed and the item(s) are undamaged by their journey.

ALOT is not responsible for any damage done to your home (walls, carpet, doorways, etc.) while furniture is being delivered.

If you would like to cancel your order for any reason, please notify ALOT immediately. If the item(s) have already been loaded on a truck or has shipped, the order cannot be cancelled.

Return and Exchange Policy

Customers are entitled to return or exchange for a major failure and for compensation for reasonably loss or damage. A 10% restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer’s defect or damage. ALOT does not carry any warranty or guarantee on any of its products after the 5 days return and exchange period whether the fault of the customer or the manufacturer. Only significant problem item(s) should be returned. Please do not refuse complete orders over one item. Merchandise could return and exchange only once.

Return and exchange procedure:

  1. Inform our customer service within 5 calendar days after the date of receiving the item(s) by sending e-mail to info@alot.com.hk to explain with supporting photos which showing all the damages discovered.

  2. Once the return or exchange is accepted by ALOT. Customers have to return:

        (i)  The item(s) that the client would like to return or exchange
(ii)  The original receipt AND

(iii) Item(s) in its original intact package

     3. All return orders are restricted to the following conditions:

(i)  Deviation of color is not a valid reason for the guarantee return.

(ii)  ALOT do not accept returns, cancellations, or exchanges for special order furniture as this merchandise is made to your specifications.

(iii)  It is the customer’s responsibility to ensure furnishings fit through all interior structures and into the desired space.

(iv)Returned items can only be exchanged with items of the same colour and product model in accordance with the original order.

(v) All delivery fees are non-refundable.