ALOT Warranty

Warranty Services
At the ALOT warranty program, our top priority is ensuring exceptional customer satisfaction. To achieve this, we proudly provide a comprehensive product warranty service for our valued customers. Whether you’ve purchased a furniture from ALOT Living, our ALOT Warranty Program service is specifically designed to offer you peace of mind and assurance.

Applicability of Warranty
The warranty is applicable to all eligible products purchased directly from our retail stores or official website. It covers manufacturing defects and malfunctions that occur under normal use and within the specified warranty period. The warranty is valid for the original purchaser of the product, who has registered as a member of the ALOT VIP Program, and is non-transferable.

Warranty Service Locations
ALOT Warranty coverage is limited to Hong Kong only. We regrettably cannot extend warranty service beyond these regions.
Customers residing outside of these regions may still be eligible for warranty service, with the understanding that replacements will only be sent to a valid address within the respective regions. This restriction is attributable to customs policies and the logistical complexities associated with shipping brand new electronic products internationally.
To ensure a smooth process, it is important for customers to provide a valid address within the respective regions where the replacement can be delivered. The administrative fee covers the initial shipping cost of the replacement. However, if the package is returned to us due to an incorrect or unattended provided address, the customer will be responsible for the reshipment cost. Additionally, any taxes, customs duties, or other fees incurred when the replacement arrives at the customer’s address will be the customer’s responsibility.